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Terms & Conditions

1. Acceptance of Terms

Welcome to Cartoon Racer shop! (cartoonracer.com)

By using the services provided by Cartoon Racer (“we,” “us,” or “our”), you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our services.

2. Order Process

2.1 Products Information:

We strive to provide accurate and up-to-date information about our products, including descriptions, prices, and images. However, we do not guarantee the accuracy, completeness, or reliability of any product information.

2.2 Placing an Order:

By placing an order through our website, you confirm that you are legally capable of entering into a binding contract and that the information you provide is accurate and complete.

2.3 Order Acceptance:

We reserve the right to accept or decline any order for any reason. Once we receive your order, we will send you an order confirmation via email.

3. Pricing and Payment

3.1 Pricing:

Prices for our products are listed on our website and are subject to change without notice. The price displayed at the time of purchase is the final price.

3.2 Payment:

We accept payments through Stripe. You agree to provide accurate payment information and authorize us to charge the specified amount.

4. Shipping and Delivery

4.1 Shipping & Delivery:

We aim to process and dispatch orders promptly. Each product is personalised and created specifically for you, the production can take 2 to 4 business days. When the products are ready and packed, will be shipped to you. We strive to ship out orders as soon as possible, and our warehouse is working hard to keep up with the demand. Sometimes in periods with high volume orders, can take a little bit more.

Shipping costs are provided during the checkout. The estimated delivery time is between 2 to 8 business days, depending on your location and on shipping service providers.

We are not responsible for delays in delivery due to circumstances beyond our control, including but not limited to natural disasters, customs issues, or carrier delays.

We ship to European countries, listed below:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Cartoon Racer is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Cartoon Racer will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

4.2 Order Tracking:

You will receive a shipping confirmation email with tracking information once your order has shipped out.

Track your shipment here.

4.3. Order never arrived

If your order did not arrive, please let us know. First, check your shipping confirmation and confirm that you have entered the correct address. We cannot issue you a re-ship or refund if the address is incorrect.

If the shipping address is correct, please contact us, starting with your order number. We will analyse the situation and will try to help to solve the problem with a fair solution.

5. Returns

If you receive faulty products please contact us. We will analyse the situation and will try to help to solve the problem with a fair solution.

We recommend to check the details of the products thoroughly, to avoid any inconvenience when receiving the products, like wrong sizes, designs etc. We can accept your return within 14 days after receiving the package. The products are expected to be returned in the same condition as it was received. This means the product should be unused, undamaged, and in its original packaging. You are responsible to manage the delivery back to our warehouse and to cover the cost of returning. Please contact us.

6. Intellectual Property

Cartoon Racer is a registered trademark, the logos, designs and products on our website are the property of Cartoon Racer. You may not use, reproduce, or distribute them without our written permission.

7. Privacy

Your use of our services is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information.

8. Limitation of Liability

We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our services.

9. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective upon posting on our website. Your continued use of our services after changes are made constitutes acceptance of those changes.

10. Contact Information

If you have any questions or concerns about these terms and conditions, please use our contact us page.

Updated on 04/2024. No liability is accepted for misprints or errors.